The website is a general medium for explaining the main services offered by the ROS Group and its associated Companies to the "wider world." As such, the website is updated from time-to-time and every effort is made to keep the website valid and free from errors and omissions.
However, the ROS Group do not accept liability for any loss of business, service or other problems relating to any errors and omissions found on this website.
An automatic translation service is built in to the website and it is recognised that an exact translation may not take place from one language to another - if the user is in any doubt about its meaning/content please contact the ROS Head Office on email@example.com
In some cases, printed material is produced for general marketing and information to potential users of the services offered by the ROS Group. Like the website, every effort is made to ensure that the material is free from errors and omissions, at the time of printing.
The ROS Group do not accept liability for any loss of business, service or other problems relating to any errors and omissions found within such materials.
General Communications and Contracts
The ROS Group endeavours to communicate to all users what the requirements are for each relevant stage of the selected service offered to clients via quotations, which set-out the terms and conditions of the service(s) offered, or make reference to other publicly available information, such as this website. Whilst every effort is made to ensure the conditions stated in the said communications are free from errors or omissions, the ROS Group does not accept liability for any loss of business, service or other problems relating to any such errors.
Any errors found on any of our published material may be communicated and discussed with a ROS Local Office and or the Head Office of the Group, should the user/client deem this action necessary. Every effort will be made to correct any errors and, or, mis-understandings.
Scheme Rules and Regulations
Scheme Rules, Regulations, Complaints and Appeals:
The ROS Group certification regulations and other services regulations are presented below.
"Certificate" Means a certificate recognizing that the management system, or Inspection performed, or Training given, or other service which produces a Certificate output, granted to the organization having been assessed by a ROS Group member in accordance with these regulations.
3. The ROS Group is the final authority by which certificates may be granted, and acts through the Schemes Manager who, for the purpose of making assessments under these regulations, may from time to time delegate his/her functions as he/she may appoint or remove as he/she may deem necessary, subject to such conditions as the executive board may from time to time impose.
5. A certified organization shall:
(v) Discontinue any use of the applicable logo, which is unacceptable to the stated regulations, and any form of statement or reference to the authority of the organization to be certified which in the opinion of the ROS Group might be misleading.
(iii) Not Disclose Any Information concerning the registered organization which is of a confidential nature, other than information which is in the public domain.
(iv) Notify the registered organization of customer complaints relating to the compliance of the registered organization's product, process or service.
8. If a registered organization is temporarily unable to comply with the requirements of these regulations, the ROS group member may require the registered organization to discontinue use of the logo, and/or any claim to be a registered organization with immediate effect until they are satisfied that the conditions of certification are again achieved or pending the result of any appeal under regulation 12.
9. In the event that an ISO/TS 16949 registered organization no longer supplies to an ISO/TS 16949 subscriber the Schemes Manager must be notified in writing within 20 working days, where upon registrations will be withdrawn (but not ISO 9000). Additionally, those companies that are being audited and registered to ISO 14001 must notify the relevant regulatory body or bodies (including the appropriate ROS Group member) of any known breach of regulation/legislation appertaining to the environmental system certified. Similarly, those companies that are being audited and registered to Health and Safety must notify the relevant regulatory body or bodies (including the appropriate ROS Group member) of any known breach of regulation/legislation appertaining to the system certified.
10. If a registered organization fails to comply with these regulations the ROS group member may, subject to the provisions in regulation 12 as appropriate: (i) Suspend or withdraw the certificate or reduce its scope (ii) Refuse to grant or renew the certificate or extend its scope. Such decisions, and the grounds for them, shall be communicated to the registered organization in writing. Reasons for suspension/withdrawal include: failure to comply with these regulations; persistent or serious failure to meet certification requirements including the requirement to maintain effectiveness of the certified management system; not allowing surveillance or recertification audits to be conducted at the required frequencies; and client request. Failure to resolve the issues leading to suspension or highlighted during audits/visits/complaints, in the agreed time frame (not to exceed 6 months), non payment of fees, will result in withdrawal or reduction of the scope of certification.
11.The ROS Group may, at their discretion, and subject to regulation 12, revoke or refuse to grant or renew a certificate if the registered organization becomes subject to the bankruptcy laws or makes any arrangements or composition with its creditors, or enters into liquidation, whether compulsory or voluntary (but not including liquidation for the purpose of reconstruction), or has a receiver of its business appointed, or is convicted of an offence tending to discredit the registered organizations reputation and good faith as a trader. Such decisions, and the grounds for them, shall be communicated to the registered organization in writing.
12. In the event of a registered organization or applicant wishing to appeal against any decision of the ROS Group Schemes Manager, Independent Certification Board under these regulations, it shall be within 21 clear days after having been officially informed of such a decision, giving notice in writing to the Independent Certification Board of its desire to appeal against that decision.
A meeting of an appeal committee constituted in accordance with the regulations will be held within 30 clear days of receipt of such notice, and the appellant shall be given at least 7 clear days notice of the time and place of such a meeting.
The appellant will be advised as to the constitution of the appeals committee with respect to the individual candidature and shall be given the opportunity to object to any member of the committee. Such objections must be notified to the Schemes manager in writing, and the appeals committee will be duly re-constituted if upheld.
The Schemes Manager's decision shall remain in force pending any meeting of the appeals committee. At such meeting, both the appellant and the Schemes Manager shall be entitled to be heard in confidence. The decision of the majority of the appeals committee as declared by its chairman shall be final.
13. Should a client wish to make a complaint against the service offered by any member of the ROS Group, they should, in the first instance, write to the Schemes Manager at the appropriate ROS Group member Head Office. The contact addresses can be found on the ROS website at www.ros-group.com
All complaints shall be duly recorded and reviewed, any corrective action thought necessary shall be communicated to the complainant, within a reasonable time-frame. Should the action not be considered sufficient, the complainant should write to the Head Office, but mark the correspondence for the attention of the Independent Certification Board (ICB).
Following the ICB's review of the matter, any actions considered necessary shall, once again be communicated to the complainant. If the above action is still not considered satisfactory, the complainant should address his/her concerns to the relevant ROS Group member’s Accreditation Body (e.g. UKAS, SMMT (for ISO/TS 16949), NABCB, etc.). Links to the Accreditation Bodies are available on the ROS Group member websites.
14. These regulations may from time to time be altered by the ICB. No such alterations shall affect the right of any registered organization to use the applicable logo, or claim to be registered under these regulations unless or until it shall have been given notice in writing of such alterations by the appropriate ROS Group member who will notify the registered organization of the date by which it must comply with the altered regulations, which shall not normally be less than six months from the date of notification of the alteration.
15. The following information shall be open for inspection by the public at the appropriate ROS group member's operating address, which shall be published:
For the checking of an Organnization to determine whether they hold a valid Certificate, the general public can access the ROS Group website.
16. Any notice under these regulations shall be in writing and signed by or on behalf of the party giving it and may be served by leaving it or sending it by pre-paid recorded delivery or registered post, in the case of the ROS Group member or the registered organization at or to its address for the time being (registered office where applicable).
Any notice so served by post shall (unless the contrary proved) be deemed to have served 48 hours from the time of posting; and in proving such service it shall be sufficient to prove that the notice was properly addressed and was posted in accordance with this regulation.
Limits of Liability
Whilst the ROS Group has Insurance cover to ensure the liabilities, in the event of a failure of service are covered, the cover of liabilities are based on the following Terms and Conditions accepted by a ROS Group (which covers any ROS Group brand, as stated within the services offered on this website and restricted to those services listed and offices stated within the said website) Customer and Client. Further the acceptance of the limits of liabilities are implied by the statements made within this website, including the Disclaimer, Rules and Regulations, Use of Marks and any Contractual terms and conditions. The Professional Indemnity Insurance Cover varies from service to service, and the ROS Group limits its liability based on certain principles being honoured by our Customers and clients, dependent on the service contracted, such that:
Whilst the ROS Group has Insurance cover to ensure the liabilities, in the event of a failure of service are covered, the cover of liabilities are based on the following Terms and Conditions accepted by a ROS Group (which covers any ROS Group brand, as stated within the services offered on this website and restricted to those services listed and offices stated within the said website) Customer and Client.
Further the acceptance of the limits of liabilities are implied by the statements made within this website, including the Disclaimer, Rules and Regulations, Use of Marks and any Contractual terms and conditions.
The Professional Indemnity Insurance Cover varies from service to service, and the ROS Group limits its liability based on certain principles being honoured by our Customers and clients, dependent on the service contracted, such that:
1. Any ROS Group Auditor, Inspector, Evaluator (whether permanently employed, or acting as a sub-contractor) to a Customer, or Client premises, or customers to the ROS Group Customer, or supplier, hold the appropriate Insurance to cover the said ROS Group Auditor, Inspector, or evaluator.
2. If transportation is required to and from a Customer, Client, or customer, or supplier to the ROS Group Customer and such transport is taken by the ROS Group Auditor, Inspector or Evaluator (whether permanately employed, or acting as a sub-contractor), then appropriate insurance cover shall be held by the Customer, Client, customer to the ROS Group Customer, or supplier.
3. Where Auditors, Inspectors, Evaluators visit a client, or a customer, or supplier of a client to perform their duties, the customer must provide the relevant Personal Protection Equipmnt (PPE) and provide adequate training, instruction prior to work commencing. Further the Customer must NOT allow the Auditor, Inspector, Evaluator to handle equipment without express supervision and instruction.
4. System Certification - Findings that must be corrected against the standard that is being audited, the ROS Group will not be liable for the determination of the said corrective action and implemenation. The decision as to what is required to correct a finding is solely within the remit of the Customer or Client.
5. Persons Certification - As item (4) above, but in some cases, in particular for the FLAME scheme, recommendations will be given to correct the finding. It is incumbent on the customer to review such recommendations and should the customer have concerns with the stated recommendation, the customer is invited to contact ROS Head Office for a view prior to any such implementation.
6. Inspection - As item (5) above, but additionally, there may be specific requirements stated within the contract, together with additional PI insurance requirements.
The extent of Liability and Professional Indemnity Insurance is dependent on the brand/service being offered. Details of the extent and amount of cover regarding Insurance can be obtained by contacting the Head Office of the Group - see Offices on this website and select Worldwide.
The Client of the ROS Group is reminded that should such Insurance cover be of importance for the delivery of services to them, with regard to the limits of Liability, then enquiries to Head Office are welcome to satisfy themselves cover is adequate.